Privacy Policy

Last Updated: 29/9/2026

Quill and Colour Ltd (“Quill and Colour,” “we,” “us,” or “our”) operates the Quill & Colour website at [https://quillcolour.com](https://quillcolour.com) (the “Website”). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use the Website, place an order, contact us, or otherwise interact with us.

Quill and Colour Ltd is located at 15 Azure Drive, Romsey, Hampshire, United Kingdom, SO51 7AN. You can contact us at sales@quillcolour.com.

1. Who This Policy Applies To

This Privacy Policy applies to personal information processed by us in connection with the Website and our ecommerce activities. It does not apply to websites, services, or platforms operated by third parties, even if we link to them. Those third parties have their own privacy notices and practices.

For the purposes of applicable data protection laws, Quill and Colour Ltd is generally the controller of personal information described in this Policy. In some circumstances, we may process information on behalf of another organisation, in which case that organisation may be the controller.

2. Information We Collect

The information we collect depends on how you interact with us. It may include:

2.1 Information You Provide

• Contact details, such as your name, email address, telephone number, and billing or delivery address.
• Order information, such as the products you purchase, order history, delivery preferences, and communications about an order.
• Account information, if you create an account, such as your login credentials and saved preferences.
• Information you provide when contacting us, submitting a form, requesting support, or otherwise communicating with us.
• Marketing preferences and your choices about receiving communications from us.
• Any other information you choose to provide.

2.2 Payment Information

Payments may be handled by third-party payment providers. We may receive information about a payment’s status, amount, payment method, and transaction reference. We generally do not receive or store full payment card details; those details are collected and processed by the relevant payment provider under its own privacy terms.

2.3 Information Collected Automatically

When you use the Website, we and our service providers may automatically collect certain information, including:

• Device and browser details, such as device type, operating system, browser type, and language settings.
• Usage information, such as pages viewed, links clicked, time spent on pages, and referring or exit pages.
• Network information, including your IP address and approximate location derived from it.
• Cookie identifiers and similar online identifiers, subject to your cookie choices and applicable law.

2.4 Information from Other Sources

We may receive information from service providers and other third parties, such as payment processors, delivery providers, analytics providers, advertising partners, and fraud-prevention services. We use such information in accordance with this Policy and applicable law.

3. How We Use Information

We use personal information for purposes including:

• Processing, confirming, fulfilling, and delivering orders.
• Providing customer service and responding to questions, requests, and complaints.
• Managing accounts and maintaining order and transaction records.
• Processing payments, preventing fraud, and protecting the security of the Website and our business.
• Operating, maintaining, and improving the Website, our products, and our services.
• Understanding how visitors use the Website and measuring the performance of our content and services.
• Sending service-related communications, such as order confirmations and delivery updates.
• Sending marketing communications where permitted by law and in accordance with your preferences.
• Administering promotions, surveys, or other activities you choose to participate in.
• Complying with legal obligations and establishing, exercising, or defending legal claims.
• Enforcing our terms and policies and protecting our rights, property, and the rights and safety of others.

4. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing, we rely on one or more of the following:

• Contract: Processing is necessary to take steps at your request or perform a contract with you, such as fulfilling an order.
• Legal obligation: Processing is necessary to comply with legal or regulatory requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests may include operating and improving our business, securing the Website, preventing fraud, and responding to customers.
• Consent: You have given consent, such as where consent is required for certain cookies or marketing communications. You may withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Website, remember preferences, understand usage, and, where permitted, support analytics or advertising activities.

Some technologies are necessary for the Website to function. Other technologies may require your consent under applicable law. Where a cookie or consent tool is available, you can use it to review or change your preferences. You can also configure your browser to block or delete cookies; however, some Website features may not function properly if you do so.

6. How We Share Information

We may disclose personal information to the following categories of recipients, where necessary and permitted by law:

• Service providers and processors that support our operations, such as hosting, ecommerce, payment, customer support, analytics, marketing, security, and information technology providers.
• Delivery and fulfilment providers to deliver orders and provide related services.
• Professional advisers, including legal, accounting, and insurance advisers.
• Authorities and other parties where required by law, to respond to lawful requests, or to protect the rights, safety, and security of our business, customers, or others.
• Business transaction parties in connection with a proposed or completed merger, sale, restructuring, financing, or transfer of all or part of our business.
• Other parties with your consent or at your direction.

We require service providers processing information on our behalf to protect it and use it only for authorised purposes, subject to applicable law.

7. International Data Transfers

Our service providers or other recipients may process personal information in countries outside the United Kingdom or the country in which you are located. Those countries may have data protection laws that differ from those in your jurisdiction.

Where required by law, we use appropriate safeguards for international transfers, such as an adequacy decision or approved contractual protections. You may contact us using the details in Section 14 to request further information about applicable safeguards.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary according to the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely retain it only where required or permitted by law.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information in certain circumstances.
• Request restriction of, or object to, certain processing.
• Request a copy of certain personal information in a portable format.
• Withdraw consent where processing is based on consent.
• Object to direct marketing at any time.
• Lodge a complaint with your local data protection authority.

These rights are subject to applicable legal conditions and exceptions. To make a request, contact us at sales@quillcolour.com. We may need to verify your identity before responding.

You can opt out of marketing emails by using the unsubscribe link in the email or contacting us. Even if you opt out of marketing, we may continue to send non-marketing messages relating to an order, account, or service.

10. Children’s Privacy

The Website is not intended for children, and we do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe a child has provided us with personal information, please contact us at sales@quillcolour.com. We will take appropriate steps to review the matter and, where required, delete the information.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links and Services

The Website may contain links to third-party websites, services, or social media platforms. We do not control those third parties and are not responsible for their privacy practices. We encourage you to review the privacy information provided by each third party before sharing personal information with it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the revised version on the Website and update the “Last Updated” date above. Where required by law, we will provide additional notice or seek consent for material changes.

14. Contact Us

For questions, requests, or concerns about this Privacy Policy or our handling of personal information, contact:

Quill and Colour Ltd 15 Azure Drive Romsey, Hampshire United Kingdom, SO51 7AN Email: sales@quillcolour.com Website: [https://quillcolour.com](https://quillcolour.com)

If you are in the United Kingdom, you may also have the right to lodge a complaint with the Information Commissioner’s Office or another competent supervisory authority.