Shipping policy

Shipping Policy

Last Updated: 29/9/2026

Quill and Colour Ltd (“Quill and Colour,” “we,” “us,” or “our”) operates the Quill & Colour website at [https://quillcolour.com](https://quillcolour.com). This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally prepared for shipment after payment has been authorized and the order details have been confirmed. Processing times may vary depending on product availability, order volume, holidays, and other operational factors.

  • Processing times are separate from shipping and transit times.
  • Any processing estimate shown on the website or at checkout is an estimate, not a guaranteed dispatch date.
  • We may contact you if we need additional information to process your order.
  • We will notify you if we become aware of a significant delay or an issue affecting your order.

2. Shipping Destinations and Availability

We ship to destinations available for selection at checkout. Shipping availability may vary by product, destination, and delivery service.

  • The shipping options available for your order will be displayed at checkout.
  • We may be unable to deliver to certain locations or addresses, including locations that a carrier does not serve.
  • If we cannot ship an order to the address provided, we will contact you using the details supplied with your order and, where appropriate, arrange a cancellation and refund.

3. Shipping Charges and Delivery Estimates

Shipping charges and available delivery options are displayed at checkout before you complete your purchase. Delivery estimates, where provided, are estimates only and are not guaranteed.

  • Transit times begin after an order has been dispatched, not when it is placed.
  • Delivery estimates may be affected by carrier operations, weather, public holidays, customs processing, or other events outside our reasonable control.
  • If a delivery estimate is provided, it does not alter any rights you may have under applicable law.

4. Duties, Taxes, and Customs Fees

All orders are shipped DDP (Delivered Duty Paid). Quill and Colour Ltd pays all applicable import duties, taxes, and customs fees associated with delivery of your order.

  • You will not be asked to pay import duties, taxes, customs fees, or brokerage fees to receive an order from us.
  • We manage the applicable customs and import charges as part of our DDP shipping arrangements.
  • If you are contacted by a carrier or other party requesting payment of such charges for an order placed with Quill & Colour, please contact us at sales@quillcolour.com before making any payment.

5. Dispatch Confirmation and Tracking

When tracking is available for your delivery service, we will send dispatch confirmation and tracking details to the email address provided with your order.

  • Tracking information may take time to become active after dispatch.
  • Carrier tracking updates are provided by the carrier and may not appear continuously while a parcel is in transit.
  • You are responsible for using the tracking information to monitor delivery, where available, and for ensuring that the delivery address and contact details supplied with your order are accurate.

6. Delivery Address and Receipt

Please review your delivery address carefully before submitting your order. We are not responsible for delivery issues arising from an incomplete, inaccurate, or outdated address supplied by you, subject to any rights you may have under applicable law.

  • If you need to correct an address, contact us promptly at sales@quillcolour.com.
  • We cannot guarantee that an address change can be made after an order has entered processing or been dispatched.
  • Depending on the carrier and service, a parcel may be left at the address, delivered to a designated safe place, or made available for collection.
  • Please check the tracking details and any delivery notices provided by the carrier if you are not available at the time of delivery.

7. Delayed, Lost, or Missing Shipments

If your order has not arrived within the delivery estimate provided, please check the tracking information and contact us at sales@quillcolour.com. We will make reasonable efforts to investigate delivery issues with the carrier.

  • A shipment may be delayed by events outside our reasonable control, including severe weather, carrier disruption, or customs processing.
  • If tracking indicates that a parcel has been delivered but you have not received it, please check with household members, neighbors, building reception, or any designated safe place before contacting us.
  • We will review reports of lost or missing shipments and determine the appropriate next steps in accordance with applicable law and the circumstances of the order.

8. Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, is missing, or does not match your order, contact us at sales@quillcolour.com with your order number and a description of the issue. Photographs may help us assess the matter.

We will review the information provided and work with you to resolve the issue in accordance with applicable law and our obligations as the seller.

9. Changes, Cancellations, and Returns

Contact us as soon as possible if you wish to change or cancel an order. We cannot guarantee that a change or cancellation can be made after processing has begun or the order has been dispatched.

Returns and refunds are handled in accordance with our applicable returns terms and your rights under applicable law. Nothing in this Shipping Policy limits or excludes any rights that cannot lawfully be limited or excluded.

10. Events Outside Our Control

We are not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including extreme weather, natural disasters, public emergencies, interruptions to transport or communications, or carrier disruption. We will take reasonable steps to keep you informed and to minimize the effect of such circumstances.

11. Contact Information

For questions about shipping, delivery, or an existing order, contact us using the details below:

  • Company: Quill and Colour Ltd
  • Website: Quill & Colour
  • Website URL: [https://quillcolour.com](https://quillcolour.com)
  • Email: [sales@quillcolour.com](mailto:sales@quillcolour.com)
  • Address: 15 Azure Drive, Romsey, Hampshire, United Kingdom, SO51 7AN